15 days Return Policy
Your satisfaction is our first concern so if for any reason you’re not satisfied with your purchase you can return any unused item without custom engraving or sizing, with the exception of gifts, in its original new condition within 15 days from the date of purchase for a refund or exchange. Unfortunately, we cannot accept returns on special order items.
When we receive your return and it is accepted, your refund or new item will be processed in a matter of days. Upon receiving your return, the item will be reviewed by our Quality Control department. Please note that items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return. Returns without a receipt or items that are improperly packaged will be refused for receipt. Be sure to include all packaging and collateral material, including diamond certificates. A $250 fee will be charged if the diamond certificate is not returned.
Once your returned item has been approved by our Quality Control department, either the refund will be processed to your original payment method, the latest within 48 hours or, you can then take your replacement item.