FAQ’s

YES. You need to set up an account which is a fairly easy process. However, you can browse through the collection without creating an account. Register with us and to enjoy the following benefits: – Track your orders and review past purchases. – Save your address and card details so you can shop even quicker next time. – Manage your account details, address book, and email preferences. – To create an account, click the ‘Log in’ button on the top left of the page.

Gopaldaas Jewellers is a legacy that is carried by generations over 95 years of building trust with excellence.  As this is the official online store of Gopaldadas Jewellers we unconditionally guarantee that every item we sell is 100% authentic and that the materials used are true.

While we have made every effort to display the colors of the products that appear on the website as accurately as possible, we cannot guarantee that your monitor or screen’s display of any color will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may appear smaller or larger than the image displayed on the site.

We accept Visa, MasterCard, American Express, and Maestro credit and debit cards. Should you not be able to make a payment via the above-listed methods, please send us an e-mail and we will send you options to pay via bank transfer.

We ship our jewelry by highly trusted carriers, thus slimming the chances of anything happening to your prized orders. Also, all our shipments are fully insured.

Yes, you can exchange the jewellery. Check our exchange policy here: Exchange Policy

Absolutely! Using your credit card online is safe and reliable. We use the latest security technology, which includes data encryption, server authentication, and message integrity – therefore all your details are safe with us. For further details on how we handle data, please read our Privacy Policy.

Normally it takes up to 2 weeks if the product is ready. Otherwise, it can take up to 3 – 4 weeks for the design to be made and delivered.

WE OFFER A 72 HRS CUSTOMISATION SERVICE FOR SOLITAIRE JEWELLERY

You can email us or call us to know the status of your order.

We don’t provide any third party with any individually identifiable information other than that which is necessary to complete your order. We maintain strict guidelines requiring all third parties to keep any shared personal information confidential.

All items we ship are insured against theft and accidental damage whilst in transit from our store to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, you can either refuse the delivery or make a note when signing for it that you are accepting a damaged box.

If you’re searching for your ring or bangle size, click size guide on the product page to find out.
For further assistance you can reach N Gopaldaas team or the store for the same.

Yes, you can design your own jewellery by reaching our team member and provide photos and details about the desired design. N Gopaldaas has a team of designers and skilled workers who specialize in custom design and can create the customised piece you desire in around 4-5 weeks. We offer a 72 hrs customisation service for solitaire jewellery*.

We have our store in Al Karama, Dubai, and across India

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